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Waiting for 'smart power'
The Obama administration came in with a unique promise to transform America's public diplomacy and global engagement. Obama himself captivated international attention and created a fresh start to reconfigure American relationships. His conception of a global engagement rooted in "mutual interest and mutual respect" beautifully captured this potential. The people around Obama really seemed to understand the appropriate role of public diplomacy and strategic communications -- from Hillary Clinton's "smart power" and Robert Gates's call to build State Department capacity to key actors at the NSC. Obama's personal interventions have been fantastic -- the interviews, the speeches, the key symbolic gestures (such as promising to end torture and close Gitmo). But this makes it all the more baffling that the government as a whole has so often failed to capitalize on the openings these moves have created.
Take the exemplary June speech in Cairo, where Obama delivered a brilliant speech which captivated international and Muslim attention. It offered a real opportunity to reset American relations with the Islamic world, and to begin a new kind of relationship and engagement. But after the speech... almost nothing followed. Few new programs, few new initiatives, few efforts to capitalize on that moment. (And don't tell me about the number of text messages or twitter tweets sent during the speech -- could there be a more pointless metric for success?) I'm told that a number of new programs are in the works, but it's far too late -- they should have been "shovel-ready" on June 5. Now, the Cairo speech might as well have happened in the Jurassic period and the momentum of that one-time-only speech has been squandered.
Or take Afghanistan, where we're still being treated to headlines about how badly the Taliban is out-communicating American forces. Much of what Gen. McChrystal's guidance argued about strategic communications makes good sense, and there are some top-notch people currently working the issue for the U.S. (such as Vikram Singh on Holbrooke's team). But the handling of the Afghan electoral fiasco doesn't really seem to have been a shining moment for American strategic communications. More broadly, shouldn't upgrading the strategic communications aspect be something which could be done without waiting for a decision on more troops? Shouldn't the State Department be stepping forcefully into this gap? Or is this fundamentally hampered by the painfully-documented shortcomings in language skills?
Or take Israel. It become clear a while ago that Israeli public opinion was growing skeptical of Obama's strategy, which was emboldening Netanyahu's confrontational stance against the United States. Back then was the moment to begin a serious campaign to engage with the Israeli public -- not, as some thought, to just give in to Israeli positions, but to actively try to build support for the American position about the urgency of movement towards a two-state solution. Administration officials at the time recognized that, and hinted they would launch such a campaign -- but since then, nothing much seems to have happened. Even when decisions are taken which seem intended to build capital with Israelis, they don't seem to be accompanied by any serious effort to actually capitalize by selling the move to Israeli public opinion --- which means that the U.S. gets the worst of both worlds, harming its standing with the Arab side while gaining nothing with the Israeli side.
Sometimes the lower profile is intentional, and correct. The administration was absolutely right to not take the lead during the Iranian electoral protests, helping to prevent the regime from making the U.S. the issue. It has also done a great job of quietly de-emphasizing al-Qaeda, rarely referring to it (except in the AfPak zone) and deflating rather than exaggerating its threat. But in so many other areas, better public diplomacy and strategic communications could make a real difference in shaping the conditions for foreign policy success.
I don't know why it has proven so difficult for the U.S. government to mount public diplomacy and strategic communications campaigns in support of key administration policy goals. Is it something about the organization of the government, leadership, or the allocation of the resources? Is it that deeds have not kept up with words, harming the credibility of such communications campaigns? Is it the cultural clash between traditional public diplomacy and the demands of goal-oriented strategic communications? Is it that the State Department hasn't stepped up as the Pentagon's strategic communications operations have been scaled back? Is it a backlash against the over-selling of stratetic communications in recent years? Or is it something else?
I think that these are urgently important questions... and next Monday there will be two great public events at George Washington University devoted to them:
- New Approaches to U.S. Global Outreach: Smart Power on the Front Lines of Public Diplomacy and Strategic Communication9:30 a.m. to Noon, Room 403, Marvin Center, 800 21st St. NW. The two panels include Rosa Brooks (Senior Advisor, Undersecretary of Defense for Policy), John Carman (Director, Strategic Communication, SOCOM), Daniel Silverberg (Counsel, House Foreign Affairs Committee), Daniel Sreebny (Director, Global Engagement Center, Dept. of State), and leading public diplomacy scholar Bruce Gregory. The panels will be moderated by Kristin Lord (Center for a New American Security) and Sean Aday (Institute for Public Diplomacy and Global Communication, GWU). Please RSVP to: IPDGC@gwu.edu
- Smart Power: A Conversation with Secretary of State Hillary Clinton and Secretary of Defense Robert Gates, moderated by Frank Sesno. Lisner Auditorium, 7:00 PM. Tickets free, available to GW students, faculty and staff beginning Oct. 1 at 9 a.m. at GW’s Lisner Auditorium Box Office. For more information, please call 202-994-7129. (I can't get you tickets, sorry, so don't ask!)
I hope that those interested in such questions can make it. And if you want to just stay in Foggy Bottom the whole day, you could also come by this panel which I'm moderating:
- The War in Afghanistan: Prospects and Challenges. 3:00-5:00, Lindner Commons, Suite 602, Elliott School of International Affairs, 1957 E St. NW Panelists: Steve Biddle (CFR), John Nagl (CNAS), Lt. Gen James Dubick (former Commander of the Multi-National Security Transition Command-Iraq), moderated by Marc Lynch (me). Please RSVP to: spf@gwu.edu
I'll be traveling the next two days, but will probably still be posting links and comments to my @abuaardvark twitter feed.








So what do you recommend?
Dear Dr. Lynch, you have identified the problem but you are not providing solutions. What should the public diplomacy in Afghanistan be? Your position is still not clear to me.
Diplomacy inaction
At Hillary Clinton'e Senate confirmation hearing she said:
The motto of the US State Department is:
So where's the diplomacy?
Is it in Afghanistan, Iraq, Iran, Somalia, China or Russia?
Is it evident anywhere in the Americas or Palestine?
Instead of diplomacy we have just heard a lot of threats and demands, and more focus on the military, so the problems aren't getting solved. Not smart.
But after the speech...
The problem is that Obama's got a new team, with most of the expertise coming from the Clinton era. They quite simply weren't ready to really do anything, and were under heavy pressure to "do something" lest the Arabs grow cynical (again).
More Packaging.
Sorry Dr, Lynch, but first there was soft power, then public diplomacy, and now smart power. I suppose marketing is a big thing and an important subject in the USA, but if all those initiatives are supposed to be public relations campaigns in order to market a product; the product being in this case the USA, then this product must meet the expectations of those whom happen to be the target of those marketing campaigns. A customer may well buy the product thinking that it meets his/her interests, but once it fails to do so, he/ she will be extremely reluctant to touche it again, no matter how the packaging or labels change. Old whiskey in new bottles is hard to sell in places where alcohol is consumed freely, let alone in teetotaler countries; as a metaphor.
An example which one often talks about, happened in Jordan during the war of liberating Kuwait in 1991. The American Embassy in Amman, was opposite the Intercontinental Hotel at the time. You could see people in a single file outside the Embassy awaiting their visa applications, and once the demostrations approached the US Embassy, you could see the visa applicants join in the demonstrations and shout anti-US slogans. And once the demostrations move on to another embassy of the coalition, you get to see the applicants drift slowly back to a single file awaiting their visa applications. These people at the time knew the product, and did not need an introduction to it. They shouted at it, and still wanted to be part of it. There was no need for a PR campaign.
In other words, there is no point in "power this or power that", so long as the US government can bend to the will of those peoples whom are the targets of its PR campaign when need be, in order to gain them on its own side, and if it is willing to hold the stick from the middle, when it comes to conflicts that really matter to those peoples. Apart from that, well, if the US has plenty of money to waste, there will be always ones whom would oblige to take it. Please throw some my way if it is a bonanza.
You are single-handedly widening our horizons
Allow me to say another 'WOW'. Dear Mr. Janbek, yet another brilliant piece of analysis, and truth.
Communicate what?
Three possible reasons:
1. A foreign policy that includes endless war results in less domestic democracy, which leads to a stifling of communications generally. All efforts are marshaled in support of the military effort, and propaganda rules.
2. Probably the "key administration policy goals" are either absent, ill-defined, illogical, or unmentionable (e.g. unqualified support for Israel), and therefore can't be communicated.
3. The administration is totally dedicated toward maximizing the profits of its supporters, mainly corporations involved with "national security", and can't be bothered with goals that actually help people, or the diplomacy and communications that might go with them.
An example that ties in all three: The US has a goal of building the Afghan army and police. Now it's been eight years. The US has spent over $21bn on the Afghan Army and Police, and has virtually nothing to show for it except for a paper army and a paper police force. As of July 2009, there are 91,900 Ministry of Defense Forces and 81,020 Ministry of Interior Forces, for a total of 172,920 Total Afghan Security Forces. On paper. Nothing for $21bn. So here you have an illogical military program dumping tons of money down a military rathole. (And that's only one program.) How do you communicate that? You don't even want to touch it, and so nobody does.
Two Problems
First, America's capacity for public diplomacy, also foreign assistance, was badly weakened during the administration of the current Secretary of State's husband. Dana Priest documented in her book what this led to: an ever-increasing delegation of foreign policy functions to the Pentagon. Bush's administration accelerated this delegation in the Middle East and Southwest Asia, and promoted stagnation everywhere else.
Second, Barack Obama's formative political experience was not as the military commander of an alliance, as a veteran Senator, or as the governor of the nation's largest state. It was as a candidate. Brilliant speeches on the campaign trail do not need to be followed up (except by the fundraising people, who do their own thing in any campaign); Obama handled several campaign crises by giving one. Government is different, obviously -- obviously, that is, to people who do not owe their positions to the preoccupation with campaign mechanics that a Presidential candidacy requires to be successful.
Obama's Cairo speech last spring was a considerable success. He was much praised for its eloquence and courage. He didn't see far enough ahead to grasp that it would look hollow if Netanyahu called his bluff on settlements, and why should he have been expected to? Obama has never done this before. Neither has his Secretary of State, which is not a plus, but that's a secondary consideration.
Lynch here appears too focused on intentions as opposed to capabilities. The public diplomacy capability of the government will take time to rebuild, and Obama will need to learn that the Presidency requires leaving behind many of the lessons taught by the campaign. Both can be done. They just haven't been done yet.
Incidentally, and at the risk of piling on, the Obama administration missed a major opportunity after the Iranian government manipulated the elections there last June. Obama's people were so scared of being accused of interfering -- they were, of course, so accused anyway -- that they let themselves be spooked into silence while witnessing a situation in which most Iranians were way more irate at their own government than they were at us. Divisions within the Iranian clergy, a government increasingly dependent on the security services, a president who makes even his own supporters roll their eyes...and Obama's team is congratulating themselves on having avoided giving offense. Again, the administration can grow out of the inexperience and shallowness that produces this kind of mistake. I hope it will.
New Jihadi Cyber Mural about Germany
"Germany to Hell," Al-Qa'ida Central is Coming...
waiting for Godo.
One heard of the term soft power for the first time, when Joseph Nye talked about it in the aftermath of the Iraq invasion. Therefore, in yours sincerely's mind, the term is associated with volatile political situations; even, Dr.Lynch's message on this folder, seems to confirm in my mind, that the term is associated with troubled areas.
However, I imagined that Prof.Nye actually meant an umbrella policy to all situations where the US has an outreach; in other words the whole world. Of course in its outreach, the US encounters stable political systems, quasi-stable political systems, and volatile political situations, and though each has it's own specificity to deal with, unfortunately, all those various situations have the same problems in common, when it comes to fomulating a smart power policy by Washington.
1) Formulating a smart power policy, will have to rely heavily on US actors on the ground; be that an embassy, interest section, military or what have you, in order to provide the best assessment and the best approach to take. This is interepreted usually by various sides; including the targetted societies as blunt American interference in local affairs. 2) Of course, the US government could work in assocaition with the political regimes in the targetted areas in order to formulate the various aspects of smart power policies, but more often than not, Washington encounters and will always encounter difficulties with those leaders because a- more often than not, those leaders do not want to appear in the eyes of their respective peoples, as lackeys of the USA, and b- some of the policies suggested by the USA, may be considered as undermining the political power of those leaders. 3) The US government could work with non-state actors where they exist, or create and build NGOs to work with. But unfortunately, even here the record at best indicates mixed results. Often those local NGOs working with the US government support, are usually accused of being agents of the American government, trying to undermine the values of society, or at times promoting Zionist policies in the "applicable zones", or simply throw the famous habitual accusation; CIA agents.
Humbly, and from past experience, the only smart power option which exists for the US, is the power of money, and aid, I am not saying it is the ideal approach, rather the only viable one, despite the fact that it has proved to have the same success rate, as playing in Las Vegas. Unless of course we can talk about US as a mature democratic political system, which can actually listen to what the people in the targetted areas chose as a political system to live under, and accept their choice even, if it is not what the US likes. What other smart approach to diplomacy?.
khairi janbek.paris/france
Now that we know that Obama
Now that we know that Obama has known since he was pres-elect about Iran's secret facility, there are two ways of looking at Obama's foreign policy as it relates to Iran
Firstly, put in the context of long time knowledge, that every single speech/announcement he has made since he took office has been informed by it. That is, the Eid speech, the Cairo speech, the offer to engage in unconditional bilateral negotiations, the circumspect response to the regime's flagrant rigging of the elections etc was a conscious or intuitive strategy to box Iran in.
The alternative view is that Obama, knowing what he did, nevertheless went ahead with his "reach-out" in a Pollyannaish belief that apologising for Americas past sins, making symbolic gestures on Guantanomo and torture etc combined with his own personal charisma would be enough to bring the Iranian regime and the arab middle east around to his way of thinking.
It seems that Sarkozy thinks that Obama has been pursuing the 2nd course and he has been pretty scathing about it. On the other hand, this might be playing into Obama's declared intention to force other countries to take responsibility for the hard decisions.
So it's v interesting because it could be either way.
Similarly on Afghanistan. Obama declares Afghanistan to be a "war of necessity", a position he trumpeted, without qualification, right through the campaign and before. Two months after attaining office he (dramatically) has the commanding general there peremptorially sacked without even lip service, appoints another and charges him with coming up with a detailed review and strategy for prosecuting the (necessary)war.
Chosen general duly reports - very comprehensively - on strategy, and the need for more troops and declares that otherwise the war will end in failure of US policy goals.
Obama and his people are v seasoned political operators, so one would think they would have observed Politics 101 which states "never commission an enquiry to which you don't know the answer". In other words, the word "failure", one would expect, would never have appeared in Gen McCrystal's report without clearance from the WH to Gates.
But now we are told that Obama on receiving the "failure" report from his chosen general, commissioned ANOTHER report from his Vice President that is intenden to be diametrically opposed to McCrystal.
Again, there are two alternative ways to look at this. Firstly that Obama is looking ahead to sideline the Left base that he knows is going to be outraged if he commits to COIN and a surge, and Joe Biden is quite happy to be the fall guy putting up the devils advocate view. In which case, Obama can say he didn't rush into decisions for nefarious ideological motives, unlike his predecessor.
The alternative, is that Obama never ever imagined for one moment that McCrystal would ask for more troops, or that McCrystal would use the word "failure" if the CoC who chose him, didn't commit? And that therefore Joe Biden is playing a "save the day" role?
Alternative scenarios for each of two crucial decisions. One can't say which ones will prevail. But what is absolutely certain, surely, is that the decisions Obama DOES make on these two issues will define his presidency for all time in the foreign policy sense.
Public Diplomacy...I Feel Your Pain...
I FEEL YOUR PAIN
Every review of our failure to gain support for or at least understanding of our policies, especially in the Middle East, has inevitably admitted, but quickly skipped over, the issue of the policies themselves. The fact that in PD, as with traditional diplomacy, influence follows content, seems to be ignored in favor of a discussion of the tools and skills needed to influence publics.
Thoroughly left out of the discussion is the fact that rejection of our policies is most often based not on our failure to explain, but the fact that these publics reject the policies as inimical to their own interests. It is ironic that, while diplomacy is all about solving conflicts, public diplomacy seems to be tasked with overcoming “misunderstandings and disinformation.” In this, we have been deluding ourselves.
As for the broader goal of improving the U.S. image, Middle East audiences have spoken, in interviews as well as in polls: we judge you by your actions, not your words. They have also told us what they don’t like: our Arab-Israeli policy, military occupation of Muslim lands, and support for their repressive regimes. Oh, and please don’t try to change the subject. This does not imply that we should shape our policies to please this or that audience, but that we should take their perspective into account as we prepare our presentation of the U.S. position. ["We simply disagree."] It is also useful to have a clear and sober idea of what the reaction to a controversial action might be, if for no other reason than force protection.
Worse than ignoring substantive disagreement over concrete interests, are we now asking PD to carry out a strategy in the absence of a clear policy itself. No follow on to the Cairo speech, no address to the Israeli public, no Afghan communications strategy? It is the policy strategy that is missing here, not the ability to communicate it.
We also seem to forget that foreign publics are perfectly capable of understanding, and do understand, the various domestic and foreign issues that impact our policy-making, the role of the different branches of government, as well as information about what is happening on the ground. They, too, watch FOX and CNN via satellite and read out press on-line. If they are not bilingual, they are informed by those who do.
Combined with their own on-the-scene journalism they often know more about what is happening than do Americans and from a different perspective as well. [See Robert Kaplan’s recent suggestion that we watch Al Jazeera English to see how the rest of the world understands events. This should be obligatory for anyone attempting to communicate with other peoples rather than themselves.]
They’ve read about the leaked McCrystal strategy review document. There is also nothing we could have said about the recent Afghan elections [in any language] that would be credible, the elections spoke for themselves. In this environment, there are no simple one-liners or expressions of humanistic goals behind our actions that will satisfy our audiences. We should talk when we have something to important to say. Rtd
Moreover Mr./Ms. Retired
One is from the generation, which remembers US Public Diplomacy [PD] being under the wing of the US Information Service, and with the Voice of America {VOA} being its vocal instrument, with the declared aim of conducting US foreign policy, in terms of what was called then "positive propaganda" and by engaging the various world publics. In other words, [PD] was the propaganda, while the official US foreign policy was the deed. Sounding I guess, like a "Proudhon Anarchist" slogan, it was the propaganda of the deed.
Now, for the last few years; coming myself from an area subjected to [PD]not in the so distant past; the Middle East specifically, "Al Hurra" channel replaced {VOA}, and "dialogue" replaced "positive propaganda", while the official US foreign policy remained as constant; the deed. So we ended up all having, "dialogue of the deed".
In essence, since both Public Diplomacy and official US foreign policy are intrinsicly linked,therefore, just as the sugar quoting of propaganda was unconvincing, the patronising way and the sweet feeling induced,by elevating the various third world publics to the pedestal of US holier than thou position through dialogue, will not be convincing either.
Consequently, when the official US foreign policy tends to be unacceptable, the successive Washington administrations; and I suspect the current one is no better, always did and will always do, take the short cut, of paying the organ grinder rather than the monkey in order to get the tune. I think Shakespeare had in mind [PD] as well as its up to date variations, when he wrote with a few centuries foresight, Much Ado About Nothing.
khairi janbek.paris/france